{"id":799,"date":"2024-06-12T11:06:54","date_gmt":"2024-06-12T15:06:54","guid":{"rendered":"https:\/\/qualificaction.swlauriersb.qc.ca\/?page_id=799"},"modified":"2026-03-18T13:40:22","modified_gmt":"2026-03-18T17:40:22","slug":"human-interpersonal-skills","status":"publish","type":"page","link":"https:\/\/qualificaction.swlauriersb.qc.ca\/en\/training-directory\/human-interpersonal-skills\/","title":{"rendered":"Human and Interpersonal Skills"},"content":{"rendered":"\n

KEY TRAINING PROGRAMS<\/p>\n\n\n\n

Develop Your Interpersonal Skills to Perform in the Workplace<\/h2>\n\n\n\n

Human and relational skills are at the heart of sustainable professional performance. They include interpersonal abilities, communication skills, collaboration, leadership, and the capacity to interact effectively with others\u2014essential competencies sought across all sectors. These skills foster a harmonious work environment, strengthen team cohesion, and support adaptability in times of change.<\/p>\n\n\n\n

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Co-Development Workshops<\/h3>\n\n\n\n

Experience sharing and peer support to improve professional practices within teams.<\/p>\n<\/div>\n\n\n\n

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Communication<\/h3>\n\n\n\n

Improve interactions with colleagues and partners through active listening, paraphrasing, and empathy.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Delegation<\/h3>\n\n\n\n

Master prioritization, organization, and responsibility management to increase efficiency and collaboration.<\/p>\n<\/div>\n\n\n\n

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Customer Experience<\/h3>\n\n\n\n

Optimize every point of contact with clients to build lasting relationships and strengthen loyalty.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Mentorship Training & Train-the-Trainer Programs<\/h3>\n\n\n\n

Develop coaching and facilitation skills to support continuous learning within your organization.<\/p>\n<\/div>\n\n\n\n

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Conflict Management<\/h3>\n\n\n\n

Learn to recognize sources of tension and manage challenging situations with sound judgment.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Time and Priority Management<\/h3>\n\n\n\n

Practical tools to structure your activities and maximize daily productivity.<\/p>\n<\/div>\n\n\n\n

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Introduction to Human Resources Management<\/h3>\n\n\n\n

Foundations of HR practices: recruitment, training, performance management, and labour relations.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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The Incredible Power of Interpersonal Skills<\/h3>\n\n\n\n

Enhance well-being and performance by developing essential cross-functional human skills.<\/p>\n<\/div>\n\n\n\n

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Engaging Leadership<\/h3>\n\n\n\n

Attract, engage, and mobilize your teams through practices based on trust and motivation.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Emotional Intelligence<\/h3>\n\n\n\n

Understand and manage your emotions to interact more effectively with others and positively influence workplace relationships.<\/p>\n<\/div>\n\n\n\n

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Reducing Stress at Work<\/h3>\n\n\n\n

Identify sources of stress and learn practical strategies to better manage them every day.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Service and Management of Difficult Clients<\/h3>\n\n\n\n

Improve your approach when dealing with internal and external clients in complex situations.<\/p>\n<\/div>\n\n\n\n

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Personality Types in Teams<\/h3>\n\n\n\n

Learn to adapt your communication style according to different profiles to improve team synergy.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Sales, Business Development, Negotiation, and Prospecting<\/h3>\n\n\n\n

Develop your business relationship skills, from prospect qualification to closing sales.<\/p>\n<\/div>\n\n\n\n

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What you gain<\/h2>\n\n\n\n