Can be offered in English, on demand.

Co-development workshops

Co-development is a professional development approach that allows a small group of people in the same area of ​​expertise to exchange and help each other through the sharing of experienced situations and issues. Interactions between participants promote learning and improvement of workplace practices.

Introduction to Human Resources management

Focus on the essentials themes to simplify and establish sound management practices in the company’s HR function.

Communication

Get more out of your interactions with your collaborators, colleagues and partners. This program allows you to become aware of essential communication skills: listening, reformulation, empathy and impact questions. Combined with experiential contexts, you will discover your strengths and points of vigilance to improve the quality of your interventions.

Delegation

Learn how to prioritize, plan and organize yourself to implement sound management of your deliverables and deadlines and know how to maximize delegation, autonomy and collaboration between peers to gain efficiency.

Client experience

Optimize the quality of the 3 essential aspects of the customer experience: the service culture (breaking it down into expected key behaviors), the customer journey (revealing the strategic points and key moments of the experience, positive and/or negative, to identify opportunities for innovation) and customer approach (choreographing non-verbal and verbal service to create a lasting and loyal bond).

Training of internal companions & trainers

Develop the skills of support (companion role) or animation, preparation and dissemination (training role) of targeted employees to accompany or train colleagues in learning different tasks related to a specific work station. The trained companion or trainer acts as a resource ensuring the continuity of internal knowledge transfer.

Conflict management

Learn to know yourself better in order to recognize and deal with difference, thus allowing you to choose your battles more rationally and have more effective management in teams. Developing the ability to distinguish between a conflict of values ​​and a difficult personality is a skill that helps alleviate tensions.

Time and priority management

Enhance participants’ toolbox to increase efficiency through the application of tools promoting better organization and use of their time.

Political skills

Improve your influence to increase your impact. Discover the rules of the political game and influence strategies.

The Incredible Power of People Skills

Learn to cultivate a balanced life, while increasing your well-being. The development of people skills is the determining element that makes all the difference in the evolution of the professional career of employees and managers. This training allows participants to be better equipped to navigate through constant change, overcome uncertainty and increase their motivation and performance in life and in the workplace.

Leadership

Attract and keep the talents of your teams! Explore employee motivators and set up conversations that build trust and discover how you can keep your employees engaged.

Emotional intelligence

Improve your impact on your peers by becoming aware of your tools to better manage your moods, understand reactions and thus better choose your strategies to interact with others.

Mindfulness in business

Acquire tools and techniques to improve your emotional well-being, concentration, creativity and productivity. Thus, participants learn to better manage their stress and interact more harmoniously with their peers in a professional environment.

Effective meetings – remotely or in person

Improve the results of your meetings and ensure that your colleagues actively participate! This training explores best practices for planning and leading productive meetings. You will also discover how to adapt your animation style to the various types of meetings as well as the personalities of your participants.

Handling difficult customers

Revisit dealing with difficult customers and the ability to adequately address service concerns to deliver a unique experience. Review interventions with internal and external customers and deal with sometimes difficult interactions. Deliver a useful and productive support service that meets the current requirements and needs of different clienteles.

Personality types in teams (with NOVA profile)

Enhance the synergy and productivity of your interactions with your colleagues thanks to the platinum rule in communication : address others as they want you to! Discovering the needs linked to your communication style as well as that of your colleagues allows you to improve the impact of your exchanges, reduce friction and improve the performance of a team.

Sales, business development, negotiation and prospecting

Training adapted to develop key skills in establishing and maintaining business relationships, attracting and qualifying customers, constantly feeding the pipeline, productive management of the sales cycle and sustained and profitable growth of activities.